Every piece from AuraTide Jewels is carefully inspected and mindfully packaged before it begins its journey to you.
Order Processing Time Please allow 1-3 business days for our studio to process and pack your order. Custom or personalized items may require an additional 2 business days. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
Estimated Delivery Times & Rates We ship globally, with a strong focus on our community in Europe.
- Europe (UK, France, Germany, etc.): 7-12 business days.
- Standard Shipping Fee: €5.99 (or local currency equivalent).
- Free Shipping: We offer FREE standard shipping on all orders over €60.
Customs, Duties, and Taxes For international orders outside of our direct shipping hubs, your package may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. AuraTide Jewels is not responsible for these charges if they are applied. They are your responsibility as the customer.
Lost or Delayed Packages While we work with reliable global carriers, sometimes delays happen due to customs clearance or weather conditions. If your package has not arrived within 20 business days of shipping, please contact us at support@auratidejewels.com, and we will do our best to assist you in tracking it down.